Healthcare Supply Chain Company:
Catalzing Behavior Change to Transform Culture
Being in a continuous state of operational transformation due to substantial growth through acquisition of smaller globally dispersed companies, this Healthcare Supply Chain Management company wanted to establish a high performing culture based aligned behaviors to their global corporate values.
While their existing values embodied the spirit of how they wanted to work together, it was clear those values had different meanings for different people. Recognizing this cultural disconnect, Senior Leaders across the multinational organization committed to cultivating a renewed sense of who they are and define behavioral expectations to create a shared global understanding of how every one of their 600 employees show up for each other and their customers.
Karrikins Group was engaged to help create a newly defined global “way of working” that would foster alignment, drive operations and be applicable to and understood by all levels, no matter their role. Our belief is that organizations must be purposeful about defining standards and behaviors that exemplify their desired future culture so that each employee is empowered to act based on one common set of values and behavioral expectations. Knowing leaders have a disproportionate impact on an organization’s ability to inspire change, a key to successful implementation requires global stakeholder involvement throughout the process.
Through discovery sessions with Leaders and Influencers across the globe, we were able to identify alignment gaps around corporate values and then facilitate co-creation sessions which resulted in five key aspirational behaviors that clarify what it looks like when they are living their values.
Further diagnostic assessments revealed real-time employee perceptions and behavior inconsistencies. To generate collective understanding and personal commitment, Karrikins Group designed highly interactive workshops and tools that introduced the new behavioral expectations and catalyzed alignment to one standard of accountability at the individual, team and organizational level.
In the face of increasing demands, capacity limitations, and cross-geography challenges, this multinational Healthcare Supply Chain Management company has successfully transformed expectations for what it means to live, act and demonstrate their core values. Karrikins’ work has provided them with a level of insight far beyond anything they have ever seen into how they are showing up behaviorally and where the gaps are bringing their aspirational culture to life.
From CEO to the front line, employees actively use the tools of language, habits and behaviors to perpetuate their desired ways of working. Through a spirit of emergence, we helped make their invisible beliefs, assumptions and inconsistent behaviors visible, leading to a global cultural transformation, one behavior at a time.