EXAMPLES OF CHALLENGES FACING HEALTHCARE

Macro

Macro

Aging baby boomers
Transparency of information
Healthcare cost growth vs. GDP/consumer income growth

Industry

Industry

Affordable Care Act
Shift from volume to value
Heavy focus on costs
Emerging delivery models
Consolidation and integration
Talent shortages

Customer/Client

Customer/Client

Shifting service expectations
First dollar liability
Increased interest in pricing

Technology

Technology

Online health records
Data-driven decision making
Consumer devices and sensors
Customer portals
Privacy

EXAMPLES OF ACTUAL CLIENT EXPERIENCES