EXAMPLES OF CHALLENGES FACING THE INSURANCE INDUSTRY

Macro

Macro

Increased regulatory scrutiny
Demographic changes
Transparency of information

Industry

Industry

Low interest rate environment
Consolidation and scale
Deepening customer relationships
Solutions not products
Differentiation
Attracting and retaining new talent

Client

Client

Service when and how they want it
Omnichannel experience
Diverse demographic preferences
Distrust of some financial providers

Technology

Technology

Capacity for technology investment
Leveraging data to price risks
Mining for new client insights
Computerized decision making
Commoditization of historical value drivers via technology

EXAMPLES OF ACTUAL CLIENT EXPERIENCES